Job security/advancement. The Johannesburg region that has only 60 Courier Franchisee areas have been churned more than 200 times in the last 2.5 years. 1 30. You are fighting the clock all day to get everything done with no down time, Don’t buy a Fastway courier run , … 4A0013130339. fastway also give you no support at all and dont care at all because the driver bought the franchise so its his problem. Salary/Benefits. Aramex New Zealand (formerly Fastway Couriers) are proud to be a courier service provider to over 75,000 customers, large and small across the globe. This company (or its drivers) has some serious issues, it's so frustrating having to deal with incompetent people all the time. He phoned promising to deliver at 11am on Thursday 27 August 2020, again called and promised to deliver by 12:30, I wasted my day waiting for him. I received a very quick reply to all my messages and received my parcel the day after. The factory is only 4 hours from my shop snd it takes fastway/ slow way couriers 8 days to get it to me. To avoid this, cancel and sign in to YouTube on your computer. Is this a common scam? Reply. How many stars would you give Fastway Couriers Ireland? He did not ring the door bell as the delivery label stated to attempt to get a signature and continued back to his van.As a customer I expect better and just because there is not a fragile sticker on the parcel does not give this driver the wright to treat my delivery this way. Videos you watch may be added to the TV's watch history and influence TV recommendations. Rare 1930’s Shelley item smashed. In their wisdom Fastway Couriers placed the remaining ten bottles in a flimsy box without dividers along with the broken glass from the two damaged bottles. Whilst at Fastway Couriers I was attacked by a junior staff member because he did not do his job and I reported him to his Manager. I placed an online order{a LCD monitor} from It Estate on the 5\6\06 and was told by the supplier that the item was picked up by a Fastway courier in Sydney on the 6\6\07 and i should receive the monitor on the 7\6\06,so far no delivery ,I rang Fastway up today and was told they are still searching for the missing item,meanwhile i paid $624 for … All the negative reviews here are probably 100% legitimate and for good reason. Driver obviously knew he was caught out so took photo of another similar parcel next to a bush. When i had a go at him he took a photo of the parcel on his phone. Fastway Couriers have about the worst name in the business - avoid them at all costs. Customers of this company are completely satisfied with its fast service. You can read the announcement and access links to the revised policies, We have added a small update to the Terms of Use. Contacted customer service 3 times and they say via email this has been escalated after waiting 3 days for response. I ordered a courier to pick up my parcel on the 3rd and as expected, there were a no show. Ratings by category. Just received a package that wasn’t even ours, then the driver came back after 15 mins with the right package. A Fast Way Courier driver drove into me at a stop street, Full on, the manager of the franchise in Jhb says she doesn't have insurance and cannot pay me now to fix my car, I have to wait until she raises enough money......who know's when that will be ? Aramex A. Fastway 10 months ago. Also told me driver took photo of delivery of parcel next to bush. Neighbour witnessed fastway courier driver throwing my marked fragile package 10 metres over a fence onto a concrete path. 3.1. Do you agree with Fastway Couriers Ireland's TrustScore? At Fastway, our approach to courier services is unique. Apparently, the problem is there is a dispute between Aust Post and courier companies about getting courier parcels delivered there. try2bhelpful on 14/02/2018 - 19:20 . Our Courier Franchisees offer a cost-effective, reliable timetable service, backed up by the latest technology. I received a call this morning from the driver asking me to meet him at the mall to collect my parcel. For all to see, they have almost 2,000 users who have gone to the trouble to post a review. 1 30. I've been running a small home business on the side for 10 years and have use Fastway many times with no problems the previous driver really went out of his way to give the clients the best possible experience. Due to the problems and low-quality service, we have therefore decided to replace the current courier An Post with the new Irish shipping company Fastway Couriers. The company currently operates in Australia, New Zealand, Ireland, Northern Ireland and South Africa.. Rare 1930’s Shelley item smashed. We need to stand together and have their global opertaions shutdown before anybody else loses all that they own! Ask a question about Fastway in Couriers. Hi I have to complain about the service I received for the delivery of package no. I did “NOT” authorize parcel to be left at my door, and expect that Fastway reimburse me for missing package. In accordance with the Commission for Communications Regulation (ComReg) Fastway Couriers Ireland and its employees and franchisees abide by, and adhere to, the procedures outlined in this document as a Registered Postal Provider under section 38 of the Communications Regulation (Postal Services) Act (2011), relating to the obligations imposed on such providers by Section 43 of the 2011 Act. Hi guys, on October 6th I placed and order with thecostumeshop.ie for a Halloween costume,the item was dispatched and delivered by fastway couriers on October 8th....but not to me. 2.9. They didn't show up. Seriously this company needs to change their name, Fast I don’t think so. There's a degree of inconsistency that AP just doesn't seem to exhibit. This is completely unacceptable. He swore to my 16 year old son even though it wasn’t our fault. Fastway Couriers is one of the leading courier service providers operating in Australia, New Zealand, Ireland, Northern Ireland, Germany and South Africa. Fastway couriers did not ring the doorbell when attempting delivery the first time, despite waiting at home for the package. Find your best contact at Aramex Australia. 2. answers. I have emailed them, I have rang 5 times and each time they tell me it will be delivered today and we are sorry!! We have recently had a refusal to deliver to the designated address and the parcel was posted by the Fastway local agent only to end up at the post office who also refused to deliver requiring the receiver to go the PO, sign for the parcel and pick it up themselves. My purchase was made on the 24/9, picked up from Sydney 26/9,on board-ready for delivery 27/9 at 9.30am, attempted delivery 27/9 at 3.03pm, delivered to local parcel connect agent 29/9 at 2.57pm. The other most common problem with finding information about a delivery is when either the sender or recipient have lost their Fastway Couriers tracking number. I agree, I am based in South Africa and the same scams are continuing over here. 2.7. Neighbour called out to driver who raced into his van and drove off. Fastway is a significant courier and delivery specialist. We get a regular … Problem with Fastway Couriers in Galway. 5* for that, 1* taken off overall rating for it going astray in the first place :-). Overall rating. Boards.ie is a discussion board with a wide range of forums, including - but not limited to -, We have updated the GDPR policy and Terms of Use. Was given runaround. Johanna has a serious attitude problem, if she doesn't want to work with people she must look for a job elsewhere. Scam, unauthorized charges, rip off, defective product, poor service. your next few days are spent catching up. Contact Aramex New Zealand (formerly Fastway Couriers) Save time by viewing the frequently asked questions page which answers the most common enquiries. Have anyone had problems with Fastway courier? The original parcel was listed as dispatched but no tracking information available two weeks later. Whilst at Fastway Couriers I was attacked by a junior staff member because he did not do his job and I reported him to his Manager. She tells me to take a taxi to town to meet her for my parcel. There was a problem with my address but with talking to them on Friday my parcel was delivered that monday Thanks again for the brilliant service I have a happy birthday girl Useful. 2.9. With many years of experience in shipping services, Fastway completed thousands of deliveries in support of major retailers and manufacturers. In the normal course of events, the wine should arrive in a case divided into twelve compartments; but not on this occasion. I was home at the time, but received no knock at the door, or push of the doorbell. 116 reviews from Fastway Couriers employees about Fastway Couriers culture, salaries, benefits, work-life balance, management, job security, and more. The value of other tracking services became too less in the market because Fastway has the best features and very fast service. Any advice would be much appreciated. The company has operated as a franchise since 1983, with franchising at the regional and courier level. Firstly, NO ONE attempted to delivery anything to my home address on that day and secondly, how can it take 24 hours for a parcel to get from Sydney to Brisbane but take 48 hours for a parcel to get from delivery truck to local parcel connect agent???? They have deliver the parcel to wrong suburb and they are not even responding to my inquiry. Problem with Fastway Couriers in Galway Hi guys, on October 6th I placed and order with thecostumeshop.ie for a Halloween costume,the item was dispatched and delivered by fastway couriers on October 8th....but not to me. Fastway customer ref EPF20181123393451. I've never had a problem with Fastway. If playback doesn't begin shortly, try restarting your device. Fastway Couriers - Delight your customer at the door. No buzzer was rung. Get started with Fastway Also states that package was delivered 4/7/19 at 18:01hrs. I have checked the tracking information and it was signed for but not signed for by me. How can they get away with this? Yet again today I was proven right- my parcel was marked as delivered and signed for yesterday 08/02/2021 but was not delivered. Work/Life Balance. K70010411503. One was finally delivered today after I spoke to the retailer and they resent the product (got here in a couple of days - so it can be done!). Having problems with ? Our community is ready to answer. Would like to know where package is. Unfortunately, when the customers come to us asking to provide them information about parcel based on their name, address, phone number, date of dispatch or any other information, there is not much we can do for them. Re-booked it for pickup Thursday. 3.0. I was advised twice by the operator that it will be picked up to NO AVAIL!, this is not the first time as the area can not hold it's staff we have had four drivers in the past 5 years, I am not happy with the service (not provided) and would like a credit on all the tickets I have had to purchase in advance for a delivery service that is inadequate and does not provide the service required to deliver my goods. that was a Monday of course it wasn’t going to be there when I got home on Friday and I need the package they recon that the clam won’t be seen to for another 22 days at least so that’s three months since I ordered the package can something be done about it the item number is QD0001205199 and the clam number is FWY30880, I was waiting for a package to arrive and I found out it was delivered wile I was working away on the 25 the driver recons he had verbal permission to leave the package there i sore the driver on the 22nd of last month and he told me he’s been leaving packages there and he didn’t ask for permission and I told him I work away I have a witness that was with me the package was delivered on the 25th of last month on a Monday so of course the package wasn’t there when I got home on the Friday I went back on my emails and it seems like he’s been leaving packages there since early April and the only time I ever seen him was the 22nd of June I need the package and I’ve been waiting two months already to get it and they say it will be another 22 days before the clam even gets looked at if it goes through can you get back to me with some kind of resolution clam number is FWY30880 item number is QD0001205119. You can read the announcement with details. Ask a question about working or interviewing at Fastway Couriers. Fastway provides customer support service through phone and email. Work/Life Balance. I would hope it comes tomorrow, I have lost work because the pump has been delayed so long. The problem with Fastway Couriers is...it's just such a polarising company, and the experience and service you receive depends very much on where you are and who is delivering to you. Instructions were to ring buzzer as someone home all day. Hopeless run to the hills. Monday afternoon after waiting for the courier I find out “We tried to deliver your parcel however - no one was available.” Even I was all the time here waiting for it, I call Fastway and actually they make sort of joke of me, finally I get something “tomorrow (Tuesday) will be delivered. Ask a Question. Complete list of Fastway Couriers complaints. This is a very cheap service while the charges of other parcel services are very high. He just happened to be the in law family of the owner. After putting in a grievance, nothing was done to him. There's always going to be some issues with couriers. Ask a Question. Thanks Fastway. Please read them before you use Fastway. Customers of this company are completely satisfied with its fast service. You have to work your rear off to earn much money , horrible working conditions, office politics. For the last SEVEN years we've been making it simple to move packages from pickup point to destination as swiftly and reliably as possible. I have his contact number that he called me with. Was given runaround. There are not enough words to describe just how bad this Company is. Overall rating. What should I do if my parcel hasn't arrived? We have been waiting for a delivery from Fastway Couriers Geelong- Tracking number VA0011238874. 5 26. Based on 119 reviews. People only chirp up when things go wrong. 4 26. I work hard and long for my money and when i spend it i expect the item i buy to be treated with the respect it deserves. I am livid. Based on 119 reviews. 5 26. WORST DELIVERY COMPANY I HAVE EVER HAD TO DEAL WITH! 2.7. Management. They left a calling card. My parcel is still not delivered and I need the parcel urgently. For Fastway we had to go to a Newsagent a bit of a distance away and pick it up from them. An … Fastway Couriers was first mentioned on PissedConsumer on Apr 23, 2015 and since then this brand received 6 reviews.. Fastway Couriers ranks 95 of 1380 in Transportation and Logistics category. Fastway: 166 questions (page 2) on Australia's largest opinion site ProductReview.com.au. Reviews from Fastway Couriers employees about Fastway Couriers culture, salaries, benefits, work-life balance, management, job security, and more. Try and talk to their head office and that’s impossible. also want a day off? How do I track my parcel? They will not let you talk to a manager and despite looking there is no where to complain on the website. [citation needed] The company was acquired by Aramex in 2016. Always have problems when they are used as a courier service for retail outlets and when I know its them I will not use the service. They promised a Monday redelivery. After that he told me he doesn't deliver in my area and that was it. No buzzer was rung. Fastway Couriers is a courier delivery services corporation headquartered in Napier, New Zealand. Culture. Do their couriers just drive past your house so their app or something registers as them delivering and they steal your item? The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. 3.0. 15TRACK does not directly offer customer service for any inquiries related to Fastway tracking. 116 reviews from Fastway Couriers employees about Fastway Couriers culture, salaries, benefits, work-life balance, management, job security, and more. If they do, i wont use them due to the stress and aggravation. Tuesday Afternoon rolls around and their website says the package has finally been delivered. Copyright © 2000 - 2021 Boards.ie Limited (Hosted by Digiweb Hosting), Welcome to Boards.ie; here are some tips and tricks to help you get started. Salary/Benefits. Told bad luck (in so many words) and not their problem. My son, my daughter and myself were home all day and no delivery was attempted!! I am so cranky, the product is Christmas related by the time I ever receive them Christmas will be over. he threatend to kill me and tried numerous times to hit me with his head and punch me. A free inside look at company reviews and salaries posted anonymously by employees. Aramex New Zealand (formerly Fastway Couriers) are proud to be a courier service provider to over 75,000 customers, large and small across the globe. Wow fastway is the ****tiest courier company to ever exist. He said the drivers' actions were deemed as serious misconduct, and they were facing disciplinary action. The other most common problem with finding information about a delivery is when either the sender or recipient have lost their Fastway Couriers tracking number. Recent recommendations regarding this business are as follows: "Dont use this". Disgusted. The only courier company that I can guarantee that I will always have problems with is Couriers Please (I think their full name should be Couriers Please Deliver My [email protected]#&ing Parcel). Save time by viewing the Frequently Asked Questions page for answers to the most common enquiries. At this point I try my best to avoid any companies that use Fastway as their couriers, as I know the parcel will be late/damaged/ will not arrive. he threatend to kill me and tried numerous times to hit me with his head and punch me. Questions about Fastway Couriers . Fastway Couriers currently operates across key metropolitan and regional locations across South Africa, offering a low cost and fast courier delivery service. If we all demand from Sellers we will not buy from them if they use Fastway, maybe this franchise model will take notice. Aramex/Fastway is possibly the worst courier company we have ever dealt with. This is a very cheap service while the charges of other parcel services are very high. I have been waiting for over ten days for a pick up, I have contacted via phone customer pick ups seven times and I still have not had my parcel picked up! Share. I will never deal with this company EVER AGAIN!!!! READ MORE: Franchise opportunities also available. I want answers. Ratings by category. Fastway Couriers Reviews by Job Title . 3 30. I tried to reschedule delivery on their website, which crashed and had to ring instead. I ordered a weight lifting barbell from an online weight lifting supplier, they're a reputable shop and I bought things from them before with no issue...however this barbell was the largest item I ever bought and after inquiring as to why it was taking so long to arrive I was told fastway couriers were shipping it to me. australia post delivers faster and better service what a problem this is, I don’t believe it. You've already flagged this Reply from Fastway Couriers Ireland. Join the 1,539 people who’ve already contributed. The intention of this alliance is to target a global e-commerce market and break down the barriers it imposes. But the driver was being rude and demanding to open the door was practically banging on our door, it was his fault in the first place that the moron driver from FASTWAY delivered the wrong package. Aramex Australia (formerly Fastway Couriers) enjoyed significant growth last year, largely due to the increase in online retail. The company currently operates in Australia, New Zealand, Ireland, Northern Ireland and South Africa.. I ordered a weight lifting barbell from an online weight lifting supplier, they're a reputable shop and I bought things from them before with no issue...however this barbell was the largest item I ever bought and after inquiring as to why it was taking so long to arrive I was told fastway couriers were shipping it to me. They shouldn’t be in the transport business as they don’t have a clue. Two issues in my mind, unacceptable behaviour which indicates I no longer can trust this courier company to deliver my purchases and Customer Service is non existent... very bad formula for any business in a competitive marketplace. I was standing inside with security door closed and the driver couldn't see in even if he tried i watched him drop my parcel on my concrete steps that contained a Tv android box, i said don't drop my parcel and he's response was it's not fragile. Mmmmmm not my parcel. He did not even have to offer me an apology. Our Courier Franchisees offer a cost effective, reliable, timetable courier service, backed up by the latest computer technology and online parcel track and trace facilities, making Fastway Couriers the ideal choice for small to medium sized businesses. Can I arrange a redelivery for a specific time? The second parcel has still not been received 9 business days later. Parcel QB0002641215 has been marked as delivered and left at front door as per your instructions. Fastway Couriers Fastway Couriers are an absolute trash company, don't even bother. I have sent several email for clarification , on payment method - no response, Fastway are claiming my parcel has been delivered and signed for but not by me now cant get a human to speak to and get it resolved have emailed a few time but the response is someone will be in touch with in 24 hours which is just not good enough I have given up time to wait on the parcel and trying to find it. Your experience matters. When I explained to him that I always receive my parcels at home, and I'm at work. They offer logistics service and deliver parcels to both individuals and professionals. ... Fastrack Courier Services Philippines. The company has operated as a franchise since 1983, with franchising at the regional and courier level. After putting in a grievance, nothing was done … It got picked up in Windsor in Sydney and was get delivered to Newcastle at distance of approximately 140 km, it's taken 7 days to get to me, I filled in a enquiry about it on day 5 and received no response from it , I tried to fill in another enquiry on day 6 and it would not let me, so I had to phone the local depot , they said the package was there and they just 5 minutes ago called the courier to ensure it go delivered that day. 2.9. 13 reviews for Fast Way, 1.3 stars: 'Parcel picked up Melbourne 30 July still not here. Voice your opinion today and hear what 1727 customers have already said. Neighbour emails Fastway to register complaint. A couple of years ago Fastway Couriers entered into a partnership with another logistics and transport company, Australia Post. All the queries that were submitted using online-form are usually answered by customer support team in 1-3 business days. Clearly somewhere in transit two of the bottles got broken. Fastway couriers tracking. Instructions were to ring buzzer as someone home all day. In the morning Tuesday I went to trace parcel (which did NOT change) and I find out “We’ve delivered your parcel to your local Parcel Connect agent, Please collect within 5 business days.” So, I vent to the agent and dead end, parcel was NOT there and NO at all some record.
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